This Privacy Policy explains how Texas Industrial Robotics and Automation LLC (“TEX-RA”, “we”, “us”) collects and handles personal information through tex-ra.com. We are a Texas limited liability company and this site is operated from the United States.
1. Who we are
Texas Industrial Robotics and Automation LLC
17350 State Highway 249, Suite 220
Houston, TX 77064, United States
office@tex-ra.com · +1 (346) 266 1279
2. Information we collect
Information you give us
When you submit the contact form on this site, we collect the information you enter: first name, last name, work email address, plant location, the requirement you select, and the content of your message. You choose what to include; please do not send confidential drawings, specifications or trade secrets through the web form.
Information collected automatically
Our hosting provider records standard server and security information such as IP address, browser type, referring page and time of request. This is used to deliver the site, prevent abuse and maintain security.
Optional analytics cookies are only set if you accept them. See our Cookie Policy.
Information we do not collect
We do not knowingly collect sensitive personal data, biometric data, precise geolocation, or personal information from children under 13. We do not sell personal data, and we do not process personal data for targeted advertising.
3. How we use the information
| Purpose | Information used |
|---|---|
| Responding to your enquiry and preparing a proposal or assessment | Name, email, plant location, message |
| Ongoing commercial correspondence about a project | Name, email, phone if you provide it |
| Security, abuse prevention and site operation | Server logs, IP address |
| Understanding site usage in aggregate | Analytics cookies, only with consent |
| Meeting legal, tax and record-keeping obligations | Correspondence and contract records |
4. Sharing
We share personal information only with service providers who process it on our behalf, and only as needed to run the business: our website host, our email provider, and, where a project proceeds, our engineering group and subcontractors working on that project. These providers are bound to use the information only for the services they provide to us.
We may also disclose information where required by law, court order or lawful request by a public authority, or to establish or defend legal claims.
We do not sell personal data and we do not share it for cross-context behavioural advertising.
5. International transfers
We operate from the United States and our service providers may process data in the United States and in the European Union, where members of our engineering group are located. If you contact us from outside the United States, your information will be transferred to and processed in the United States.
6. Retention
We keep enquiry correspondence for as long as needed to respond and to maintain the commercial relationship, and afterwards only as required for legal, tax and accounting purposes. Server logs are retained for a limited period for security purposes. You may ask us to delete your information at any time, subject to the exceptions below.
7. Your rights
Depending on where you live, you may have the following rights over your personal data. Texas residents have these rights under the Texas Data Privacy and Security Act; residents of other U.S. states may have comparable rights under their own state law.
- Access — confirm whether we process your personal data and obtain a copy.
- Correction — have inaccurate personal data corrected.
- Deletion — request deletion of personal data you provided.
- Portability — obtain your data in a portable, readily usable format where technically feasible.
- Opt out — of the sale of personal data, targeted advertising, and profiling with legal effects. We do not carry out any of these activities.
To exercise a right, write to office@tex-ra.com with the subject line “Privacy request”. We will respond within 45 days and may extend once by a further 45 days where reasonably necessary, telling you why. We may need to verify your identity before acting. If we decline a request, you may appeal by replying to our decision; if the appeal is denied, you may contact the Office of the Texas Attorney General.
8. Security
This site is served over HTTPS and hosted on a managed platform. We apply reasonable administrative and technical safeguards appropriate to the volume and nature of the data we hold. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. Children
This site is intended for business use by adults. We do not knowingly collect personal information from anyone under 13. If you believe a child has provided us information, write to office@tex-ra.com and we will delete it.
10. Changes
We may update this policy as our practices or the law change. The effective date at the top of this page shows when it was last revised. Material changes will be noted on this page.
11. Contact
Questions about this policy or about how we handle your information: office@tex-ra.com, or write to Texas Industrial Robotics and Automation LLC, 17350 State Highway 249, Suite 220, Houston, TX 77064.